The Indian Railways is coming with a new plan to allow passengers to book train tickets through special ATM's that will be set up in Railway stations. This will also help is reducing the long queues in the reservation counters.
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I think this is a fantastic idea because booking a train ticket in Mambalam, Chennai is one of the worst experiences that you can have. It is generally very crowded and have taken 1 hour on an average to book my tickets. Mind you this was before the time Railways has Internet booking enabled. I am sure this facility will be used by passengers who are not comfortable in booking train tickets through the net. A commendable initiative.
Courtesy : Moneycontrol