It is quite funny that Indian companies in general care a hoot about keeping their consumer's happy. Another example of the same is given by a superb fellow blogger Kiruba, when he was not given a seat in Jet Airways which he had a booked long back.
Do read this experience and figure out whether this practice of Jet is good or not.
I find this appaling and condemnable. Do give me your thoughts.
Note: I own shares of Jet Airways (Not a huge number) but still some of good hard earned money is in it. And it gives me no pleasure when such a thing is done by Jet Airways.